Not to knock his design skills, but the in-house system administrator is probably not the best web designer. Maybe your firm is lucky to have creativity and raw troubleshooting horsepower locked into a 5'10" frame, but for better or worse, most system administrators probably couldn't do it all, even if they wanted to. And even though the younger generation of tech support people love to try to do it all, older and more experienced system administrators know the value of being able to take a minute or two of uninterrupted time with a cup of coffee.
That said, the in-house system administrator is a great asset to any organization, so we're proposing that he or she may be better employed creating the next-generation infrastructure needed to move business to the next-level. That means researching new products, trying them out, recommending which brand of laptop the executives should buy, rushing in just in time to avert a network meltdown, physical network topology mapping and troubleshooting, and other related tasks.
A "remote system administration" service such as that offered by Transparen can enable clients to work efficiently without subjecting the in-house system administrators to frequent, petty interruptions. While it may be fun and exciting to respond to emergencies, it may detract from core mission-critical tasks such as IT architecture planning, deployment planning, contingency planning, backup architecture testing, network upkeep, and other systems development assignments.
Who this is for
Companies with 1-30 computers wishing to have access to high-quality system administration and/or technical support, without the overhead cost of hiring a dedicated person to provide this service; companies which see rapid growth on the horizon, or who wish to promote their in-house system administrator to a role such as IT Director or IT Architect.
What you get
- 24 hour per day, 5 day per week technical support through remote access technology such as GoToAssist and GoToMyPC.
- Telephone support during North American business hours
- Competent system administrators handle MS Exchange Administration, user accounts, and other duties
- Linux and Windows server operating systems are supported
How you pay
Pay a low monthly fee per computer, with a minimum 3 month subscription.
